Set the permissions of this file so that the TFTP server program has at least read access. Place this firmware file into the root folder of your TFTP server and rename it 'snom3xx.bin' where 'xx' is 00, 20, 60 or 70 according to the type of phone you are fixed. If the phone was using version 6.2.3 then chose any version 6 firmware, if the phone had 7.1.9 then chose a version 7 firmware - at the time of writing, 7.1.30 is the only released version of 7 firmware, all others are BETA. You need to use a firmware from the same major version as was last loaded to the phone. Download the correct firmware file for the phone you are rescuing. ProVu maintain a selection of the most common versions here, it is also available from the snom website. Once you have a TFTP server up and running you need to download the snom phone firmware. How to configure your TFTP server is beyond the scope of this page, please consult the documentation produced by the company who wrote the TFTP server software you are using. If you have a Linux PC then you most likely already have a TFTP server but might need to enable it in the 'inetd' config file. If you have a Windows PC on your network then you can download and install a program called PumpKIN. How to do it.įirst of all you need a TFTP server, this is not the same as an FTP server, they are different protocols. The TFTP update also performs a factory reset so this is also useful if the phone has been incorrectly configured causing it to fail to boot or has an unknown password set. ProVu can often repair phones in this condition but a charge will be made if the phone was not supplied originally by ProVu or the phone is out of warranty. If the phone does not even get as far as showing that message then it will have to be returned to your supplier. If the phone displays a 'press any key to tftp update.' message when it tries to boot then you are OK. The phone can sometimes be recovered by forcing a re-load of firmware from a TFTP server.

If the firmware (software) loaded onto a snom phone becomes corrupted (usually happens during a firmware update if something goes wrong), it is possible that the phone will no longer boot up. How to recover a snom phone using a TFTP server when it fails to boot

Pumkin tftp server